Billing and Service Adjustment Policy
Effective date: March 5, 2026
This policy describes how ZIGGY AI LLC handles billing adjustments, cancellations, and exceptional refund requests.
General Policy
Subscription and credit purchases are generally non-refundable once service capacity has been provisioned, except where required by law.
Eligible Refund Scenarios
Refund requests may be considered in the following situations: duplicate charges or billing errors, material service failures that prevented use of purchased credits, and unauthorized transactions. All refund requests are reviewed on a case-by-case basis and must be submitted within 14 days of the transaction.
Service Issues
If you believe you were billed in error or experienced a material service issue, contact us with your account email, invoice details, and issue summary. We aim to resolve billing disputes within 5 business days.
Cancellation
You may cancel future renewals through your account billing settings when available, or by emailing our support team. Cancellation takes effect at the end of the current billing period. No prorated refunds are issued for partial periods.
Refund Process
Approved refunds will be processed to the original payment method within 5-10 business days. Refund amounts are in the original transaction currency. Processing times may vary depending on your payment provider.
Governing Law
This billing policy is governed by the laws of the State of Wyoming, United States. See our Terms of Service for full legal terms.
Contact
Billing support: support@ziggyai.net